1. Introduction
Welcome to Caversity. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and secure the information you provide when you use our web application, AI tutoring services, and related tools.
By accessing or using Caversity, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
To provide you with a personalized and premium learning experience, we collect the following types of information:
- Personal Identification Data: When you register, we collect your full name, email address, phone number, and profile picture (via Google Authentication or direct signup).
- Account & Subscription Data: Details regarding your current subscription tier (e.g., Go, Plus, Pro), transaction history, and active course access (e.g., CAF, ACCA).
- AI Interaction Logs: To improve our AI models and provide seamless contextual history, we securely store your chat transcripts, questions, uploaded documents, and interactions with the Caversity AI.
- Device & Usage Data: We collect IP addresses, browser types, device information, and login timestamps to monitor security and prevent unauthorized account sharing.
3. How We Use Your Information
The data we collect is strictly used to operate, maintain, and enhance the Caversity platform:
- To create and manage your personal student account and securely authenticate your identity.
- To provide contextual, high-accuracy AI tutoring tailored to your specific study history and weaknesses.
- To process subscription payments and enforce plan limits (e.g., tracking AI token usage via our AIGuard system).
- To communicate with you regarding platform updates, security alerts, and new educational features.
- To analyze platform usage trends, ensuring our infrastructure (servers and vector databases) remains fast and reliable.
4. Data Sharing & Third-Party Partners
We do not sell, rent, or trade your personal information. However, to provide our advanced AI and database services, we share necessary data fragments with trusted enterprise partners:
- Cloud Infrastructure: Used for secure user authentication, real-time database management, and subscription tracking.
- AI Inference Engines: Your educational prompts and chat context are sent to secure APIs to generate responses. These providers do not use your private data to train their public models.
- Vector Databases: Used to retrieve official ICAP/ACCA study materials based on your queries.
5. Data Security
Caversity employs enterprise-grade security protocols. Your passwords and authentication tokens are fully encrypted. We use secure HTTPS protocols for all data transmission. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
6. Your Data Rights
You retain full control over your data. You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Clear your local chat history and AI conversation logs at any time from your dashboard.
- Request permanent deletion of your Caversity account and associated data by contacting our support team.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact the Caversity team at:
Email: privacy@caversity.com
Support Portal: Accessible via your student dashboard.